Customer Rating: 
Summary: Great product
Comment: Before purchasing this product I reviewed a few others. Originally I intended to purchase another similar product which has been lately running infomercials on TV. The customer reviews were not very good for that product, so I opted for this one, despite the lack of the steaming unit's ability to be detached and portable.
The Reliable had better consumer ratings so I went with that. I am totally pleased. The product arrived quickly, was very easy to pit together (2 screws) and has worked fine ever since. The micro-pads are easily hand-washed until a machine wash is necessary. Extra points for Reliable for including extra grommets for the steam tank (where it snaps in) and an additional micro pad. Laso, kudos for having a handle on the face of the unit for easy pick-up and regulation... also great to see ties available for the rather long (thankfully) AC cord.
Overall, and excellent product that does what it claims to do!
Customer Rating: 
Summary: not what I expected
Comment: After researching steam mops on the internet I decided on the steamboy, (ya never know whats good out there because of so many positive & negative remarks on the same product) Well I just got my steamboy, couldn't wait to use it. So after putting it together which was easy, I filled it up and started cleaning my kitchen floor. I found that it was quite hard to push around, whenever I pulled it backwards towards me, the front end kept lifting off of the floor, so I ended up having to use it with the head swiveled to the side. Also I kept waiting to see some steam coming out, never did see it but I could hear it, and the floor did come clean, but it left it quite wet. The covers do not fit tight enough as it kept moving back & fourth as I moped, and I pulled the string to tighten it as hard as I could get it to go. I ended up using 2 covers to steam my floor and 1 cover to wipe up most of the water it left. All in all I ended up with a clean floor & a bad back ache. Think I'll send this back and try the shark.
Customer Rating: Summary: wet mop with steam option
Comment: This thing is nothing but a toy. Steam cleaning is a good idea but this product leaks water all over. Dont recommend this product to anyone. Maybe good gift for neighbors you hate.lol.
Customer Rating: Summary: Does not withstand time
Comment: I initially gave this a positive review on Amazon but I must retract it. I purchased the Steamboy in June of '07 and several months ago it broke. The bottom plastic triangle part where the screws attach shattered. I don't think that the plastic was made to withstand the heat that the mop produces and broke after about 2 1/2 years of using it. I don't think this is acceptable for the price of the product! Also I found the length of the cord to be an annoyance. I wasn't able to get very far in cleaning until I had to unplug and move it and then wait for it to be ready to steam again. I recently bought the Shark steam mop and have been happy with it. I would never buy another Steamboy, the concept was a good one but the product quality is shabby and there are better products out there. This one is not Reliable like the name says! Please don't waste your money.
Customer Rating: Summary: Longevity Issue
Comment: Not So "Reliable".
My wife and I have enjoyed steamy floors for about 2 1/2 years, when suddenly about 2 weeks ago (Jan/2010) the lower housing of the mop cracked and a chunk of it fell free. This is the part that is covered by the cloth triangle, that directs the steam.
Upon investigating I found that the plastic had become so eggshell brittle, I could put my thumb right through it. What the.... !! Well, this is just awful, and there goes my $100 mop, plus $25 in additional floor pads. I'm terribly disappointed. Didn't they consider that the plastic should withstand heat up to 210 degrees Fahrenheit?
I'm going to try and see if I can get from them a replacement lower housing. 5 screws plus re-install the steam vent on the bottom should do it, phillips screwdriver being the only required tool. I hope, otherwise it's back to the mop-bucket.
Update 4/23/2010
Well, the lower housing unit plus shipping was going to be about $30 + dollars, so it didn't seem to be worth while. We've been un-steamy and un-happy since.
